1. Overview
These Terms and Conditions ('T&C') govern specific transactional, operational, and conduct-related rules applicable to all interactions on the Tourney24 Platform. They supplement the Terms of Service and Privacy Policy and should be read together with those documents.
2. Tournament Listings
- All tournament listings are subject to Admin approval before going live on the Platform.
- The Company reserves the right to reject, take down, or modify any listing that is misleading, incomplete, in violation of policies, or reputationally harmful.
- Tournament details including sport type, venue, date, entry fee, participant limits, and prize distribution must be accurately stated at listing time.
- Organizers may not alter entry fees, format, or prize structure after participants have registered without obtaining consent from registered participants.
3. Registration & Ticketing
- Registrations are confirmed only upon successful payment of the entry fee and issuance of a QR-coded ticket.
- QR tickets are non-transferable unless explicitly permitted by the Organizer.
- Team captains registering on behalf of a team are responsible for ensuring all team members meet eligibility criteria.
- The convenience fee (₹5-₹10 per ticket) is non-refundable under all circumstances.
4. Refund & Cancellation Policy
4.1 User-Initiated Cancellation
- Refund eligibility for user-initiated cancellations is determined by the Organizer's stated refund policy at the time of registration.
- The Platform convenience fee is non-refundable.
4.2 Organizer-Initiated Cancellation
- If an Organizer cancels a tournament, all registered participants are entitled to a full refund of entry fees.
- The Company will process such refunds within 7-10 business days from confirmed cancellation notification.
- Organizers who cancel tournaments without adequate cause may be suspended from the Platform and may face commission holdback on future events.
4.3 Platform-Initiated Action
- If the Company takes down a tournament due to policy violations, participants will be refunded. Commission may be forfeited by the Organizer.
5. Live Scoring & Match Data
- Live match data entered by referees and scorekeepers is considered final once submitted, subject to formal dispute resolution.
- Disputes on match scores must be raised within 30 minutes of match conclusion through the dispute resolution module or by contacting the Organizer's designated staff.
- The Company does not independently verify the accuracy of scores submitted by Organizer-designated staff.
- All match data, results, and statistics generated on the Platform become part of the Platform's data assets and may be used for analytics, media, and commercial purposes.
6. Data Rights & Platform Analytics
By using the Platform, you grant the Company a perpetual, irrevocable, worldwide, royalty-free right and license to:
- Collect, process, analyze, and store all data generated through your use of the Platform, including but not limited to registration data, match results, behavioral data, payment flows, and communications.
- Use aggregated and anonymized data for commercial analytics, benchmarking, research, and third-party reporting.
- Build internal models, algorithms, and datasets using Platform-generated data for product development and business intelligence.
- Share or license aggregated insights (not raw PII) with sponsors, sports bodies, and partner organizations.
- Feature organizer tournament results, highlights, and statistics in Platform marketing, press releases, and promotional materials.
The Company will not sell raw, individually identifiable personal data to unaffiliated third parties for their direct marketing without your explicit consent, in accordance with the DPDP Act, 2023.
7. Prohibited Conduct
The following are strictly prohibited and will result in immediate account suspension and potential legal action:
- Match fixing, result manipulation, or collusion between participants and organizers.
- Creating fake accounts, fake tournaments, or impersonating other users or organizations.
- Unauthorized scraping, crawling, or extraction of Platform data.
- Using the Platform to conduct gambling, illegal betting, or wagering activities.
- Circumventing the Platform's payment system to transact directly and avoid commissions.
- Uploading or distributing malicious software, spam, or unauthorized advertising.
- Any activity that violates Indian law, including the IT Act, IPC, or DPDP Act.
8. Organizer Access Control & Staff
- Organizers may grant platform access to staff with roles including Referee, Scorekeeper, and Staff. Each role has defined module-level permissions.
- Organizers are solely responsible for the actions of their designated staff on the Platform.
- Staff accounts must be deactivated promptly when no longer required.
- The Company is not liable for unauthorized actions taken by Organizer-designated staff.
9. Rewards, Badges & Leaderboards
- User achievements, badges, and leaderboard rankings are for engagement and recognition purposes only.
- They carry no monetary value unless explicitly stated in a specific tournament's prize structure.
- The Company reserves the right to modify, reset, or remove rewards at any time without liability.
10. Platform Availability & SLA
- The Platform is provided on an 'as-is' and 'as-available' basis. We do not guarantee 100% uptime or uninterrupted service.
- Scheduled maintenance will be communicated in advance where possible. Emergency maintenance may occur without notice.
- The Company is not liable for data loss or business impact resulting from platform downtime or technical failures.
11. Governing Law & Contact
These T&C are governed by the laws of India. Any unresolved dispute shall be subject to arbitration in Bengaluru as specified in the Terms of Service. For queries: support@tourney24.com | ALTIRON ONE GLOBAL PRIVATE LIMITED, Rajajinagar, Bengaluru - 560010