Frequently Asked Questions

Tourney24 is a comprehensive sports tournament management platform that connects players, organizers, and sports enthusiasts. We provide tools for discovering tournaments, managing events, tracking scores, and earning rewards.

Click the 'Register' button on the homepage, fill in your details including name, email, and password, verify your email address, and you're ready to start exploring tournaments and earning rewards.

Yes, Tourney24 is completely free for players. You can browse tournaments, register for events, track your performance, and redeem rewards without any charges. Organizers have different pricing plans based on their needs.

We support a wide range of sports including Cricket, Football, Badminton, Tennis, Basketball, Table Tennis, Volleyball, and many more. New sports are added regularly based on community demand.

Browse available tournaments on our platform, select the one you're interested in, click 'Register', choose your event category (singles, doubles, or team), complete the payment if required, and you'll receive a confirmation email.

Yes, you can cancel your registration up to 48 hours before the tournament starts for a full refund. Cancellations made within 48 hours may be subject to a cancellation fee as per the organizer's policy.

Fixtures are generated automatically based on the tournament format (knockout, league, or group stage). Organizers can also manually adjust schedules. You'll be notified of your match timings via email and in-app notifications.

If a match is postponed due to weather or other reasons, you'll be notified immediately. The organizer will reschedule the match and update the tournament bracket accordingly.

You earn points by participating in tournaments, winning matches, completing your profile, referring friends, and engaging with the platform. The more active you are, the more points you accumulate.

Points can be redeemed for sports equipment, tournament entry fees, merchandise, gift vouchers, training sessions, and exclusive experiences. Check our Rewards page for the full catalog.

Points remain valid for 12 months from the date of earning. Make sure to redeem them before expiry. You'll receive reminders when your points are about to expire.

Physical rewards are typically delivered within 7-10 business days. Digital rewards like vouchers and entry fee waivers are credited instantly to your account.

Register as an organizer on our platform, complete your organization profile, submit verification documents, and once approved, you can start creating and managing tournaments.

We charge a small platform fee (10%) on successful registrations. There are no upfront costs - you only pay when players register for your tournaments. Check our Pricing page for detailed plans.

Payments are processed and transferred to your registered bank account within 7 business days after the tournament concludes. You can track all transactions in your organizer dashboard.

Yes, you have full control over tournament formats, rules, prize pools, registration fees, age categories, and more. Our flexible system supports knockout, league, group stages, and custom formats.

Click 'Forgot Password' on the login page, enter your registered email, and you'll receive a password reset link. The link is valid for 24 hours.

Try clearing your browser cache, refreshing the page, or using a different browser. If the issue persists, contact our support team with details of the problem.

You can reach us via email at support@tourney24.com, through the in-app chat feature, or by calling our helpline during business hours. We typically respond within 24 hours.

Absolutely. We use industry-standard encryption to protect your data. We never share your personal information with third parties without your consent. Read our Privacy Policy for more details.